we recognise that you likely have questions about how we operate and what working with us entails. To help you understand our managed IT services and get answers to your most common queries, we’ve compiled this frequently asked questions (FAQ) page. Whether you’re a prospective new client or an existing customer, browse through the topics below to find answers about our service contracts, security measures, support response times, and more. Our goal is to provide complete transparency into our managed IT services and processes so you can make informed decisions. If you have any other questions not covered here, don’t hesitate to reach out to our team – we’re always happy to help.
Technology is an important part of our daily lives, but it does not always work perfectly due to conflicts, updates, and mistakes by users or coders. Cybersecurity experts often say that humans are the weakest link in any technology system because they make errors and lack proper education. Having access to knowledgeable professionals can save businesses time, money, and headaches. While technology is essential, it can be unreliable due to different factors. Therefore, it is a good idea for businesses to seek professional help to reduce the risks associated with human error and poor practices in the technology field.
Using a managed service provider (MSP) has several advantages over other options like hiring an individual IT person or staffing an IT department. An individual IT person may not have the wide knowledge base or up-to-date expertise to handle all possible errors, and their absence can cause problems. Building a full IT team can be costly and may not be feasible for some companies. MSPs provide a middle ground by offering the benefits of a fully staffed IT team at a more reasonable cost.
At IQ in IT, we differentiate ourselves from other MSPs through our proactive approach to IT management. We continually monitor and optimise systems to prevent issues before they arise, and we prioritise collaboration with our clients to create tailored solutions that optimise their operations.
We are committed to staying at the forefront of the rapidly evolving technology landscape by investing in the latest tools and resources. Above all, we pride ourselves on our dedication to exceptional customer service and strive to be responsive, reliable, and easy to work with.
At our IT company, we recognise the importance of being environmentally responsible and take various steps to reduce our carbon footprint. To begin with, we have set a goal to become carbon neutral by 2030 and are on track to meet it. We prioritise the use of energy-efficient hardware and make sure to properly dispose of electronic waste. In addition, we opt for environmentally friendly shipping options whenever possible.
We also work closely with environmental organisations and support their efforts by offering our services or volunteering our time towards their cause. Our focus on sustainable practices not only benefits the planet but also creates a positive impact on the community and sets an example for others to follow.
At our managed IT support company, we pride ourselves on providing exceptional customer service and being highly responsive to our clients' needs. We understand that when an IT issue arises, you need fast and effective support to minimise downtime and disruption to your business.
Ensuring excellent response times allows us to resolve problems quickly before they become major disruptions. We aim to deliver an exceptional service experience with every support interaction. You can find out more about contacting support here.
Let us know if you have any other questions about our responsive customer support. We're committed to helping your business run smoothly with IT support you can rely on 24/7.
We have three pricing tiers that provide increasing levels of managed services, security, and Microsoft licensing. We work with each one of our clients to put together a bespoke package of services that best fits their immediate needs or they can choose the package that best fits their needs and budget
Basic Support Package: This is the core offering that includes base-level support, security, and Microsoft 365 Business Premium licensing. It includes patch management, remote monitoring/maintenance, Microsoft Defender for Office 365, and other basic services.
Advanced Support Package: Builds on the Basic package by adding a password manager, endpoint threat detection, Microsoft 365 backups, security training, Cyber Essentials certification, and more advanced security features.
Ultra Support Package: The most comprehensive package that includes Microsoft 365 E5 licensing, advanced threat protection, 24/7 security monitoring, virtual CIO services, and enterprise-grade security tools.
Security is our number one priority, never to be compromised on. We regularly educate ourselves on the latest developments in cybersecurity and operate by the industry's compliance standards to ensure that your data is safe. Upon determining that the data is redundant, we undertake a meticulous data elimination procedure on the drive, ensuring that the information is permanently unrecoverable.