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    Join our team

    Project Delivery / Senior System Engineer (Full Time) Hybrid

    About us:
    IQ in IT is a Managed Service Provider with HQ in Kingston and office in Croydon. Our primary focus is to deliver secure and sustainable business IT with customer service at heart. We are a team of passionate and innovative individuals working to bring technology to all kinds of businesses and transform them to 21st century. We are an ethical company, passionate about providing excellent customer support and standing above our competition. We care about the environment and ensure we continue to play our part in delivering sustainable services.

    Our Values:
    Customer focus: Going the extra mile to deliver excellent customer service and exhibit client empathy
    Security conscience: Never compromise when it comes to security
    Helpful and Friendly: Maintain professional conduct, honesty and be respectful to your peers, customers, and community
    Striving for excellence: Knowledgeable and resourceful in their own field, focus on continuous improvement of self and others
    Learn from your mistakes: If you make a mistake say so and learn from it

    About you:
    You will have mastered being able to learn new technologies quickly. You will have seen most issues before and can quickly diagnose and resolve them. You will be an expert at using Google/Bing and researching problems. You will have enough understanding of how systems work to be able to resolve issues when there are no results returned. You will be able to automate any task you want. You will be able to design and implement new systems. You will be keeping on top of new technologies and testing them out. You will be able to recommend the correct solution for customers based on requirements and budget. You will be good at teaching others and helping them improve their skills

    Responsibilities:
    You will be the final point of escalation for any issue. You will split your time between issues and project work. You will be automating as much as possible and producing new policies and procedures working together with our pro-active and automation engineers. You will be carrying out proactive maintenance and making recommendations for account managers to take to customers. You will work together with our operations manager on day-to-day tasks and project delivery and attend weekly operation meetings. You will also get involved in SLT strategy level and play key role in defining the future of our business.

    List of responsibilities:
    – Customer and Internal Projects
    – Creating and fixing complex PowerShell Scripts
    – Monitoring and resolving RMM alerts while suggesting new monitors and automations to resolve issues.
    – Policy management
    – Developing and implementing new technologies
    – Escalated tickets from line 1 and 2
    – Working with other staff to improve their skills
    – Work with proactive and automation engineers (report to you)
    Core Knowledge:
    Microsoft 365 (Autopilot, Intune, Azure AD, Defender for Endpoint, O365, etc)
    Microsoft Graph API
    PowerShell
    Windows Server 2012 – 2022
    Hyper-V
    Windows 10/11
    Linux/Unix
    Halo PSA / Hudu / Datto RMM

    Apply by emailing Jobs @ IQinIT.uk

    Job details

    • Job Types: Full-time, Permanent
    • Salary: £40,000.00-£55,000.00 per year
    • Benefits:
      • Private medical insurance
      • Flexible working arrangements
      • Internal reward recognition scheme
      • Team social events
    • Schedule:
      • Monday to Friday (potential project work outside core hours)
    • Experience:
      • 3rd Line: 5 years (Preferred)
    • Education:
      • A-Level or equivalent (Preferred)

    IT and Cyber Security Apprentice

    IQ in IT is looking for our next apprentice to join our tech team. We are on the look out for a technology passionate individual, with excellent written and spoken skills.

    What will you learn:

    • Deliver day to day excellence in customer support including cyber security. (Remote, phone and on-site)
    • Accurate issue recording, time tracking and teamwork.
    • Proactive support responding to alerts and monitoring notifications.
    • Always be on the lookout for improvements and new technology.
    • Internal and client documentation management.
    • Keeping your skills sharp and up to date.
    • Assist with project delivery and new system implementation for clients.
    • Work with MS 365, Azure AD, Intune, PowerShell, RMM

    Required Skills:

    • Passion for technology and learning
    • Excellent communication skills
    • Professional and friendly
    • Positive can do attitude
    • Problem solving skills
    • Team working
    • Initiative, patient and striving for excellence
    • Security aware
    • Ethical and sustainable

    Apply: Here

    Job details

    • Job Types: Apprenticeship
    • Salary: ANMW
    • Benefits:
      • Private medical insurance
      • Flexible working arrangements
      • Internal reward recognition scheme
      • Team social events
    • Schedule:
      • Monday to Friday (potential project work outside core hours)
    • Experience:
      • personal projects and other work experience
    • Education:
      • A-Level or equivalent (Preferred)

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