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    Cloud Phones – What Are They?

    Blurred editorial picture of phone (Cloud Phone)

    Cloud Phones – What Are They?

    A lot of you will be wondering what is actually hiding underneath the label “Cloud Phone“. In our terms we describe Cloud Phones as a hosted VoIP (Voice over Internet Protocol) solution with a self service management portal. Our portal lets you manage your extensions, direct dials, change call routing depending on the time and day, forward and route calls, hold conference calls, video calls, call recording, interactive voice response, music on hold and a lot more accessible to manage with a click of a button. Our Cloud Phones are a flexible modern solution matching the ever-changing needs of todays business.

    How do cloud phones work?

    When you place an order with us for a new phone system, we can get you up and running within 24 hours. We will get your phones delivered to you and configure your system according to your requirements. Once your new phones arrive, all you have to do is to open the box and get your phone plugged into your network. Our cloud phones run over the internet, therefore it does not matter where in the world you are located. All you need is an internet connection and then you can call your colleagues’ extensions and, of course, no matter what your geographical location is, it’s all free. This is especially helpful to customers with branch offices abroad enabling them to reduce international call cost and, more importantly, improve communication. Our phones are very clever and as soon as you plug them in, they will auto-configure themselves by contacting our servers. Then all you are left to do is to dial that number.

    But how does the cloud phone really work?

    Well, once you are set up on our system, your phone device will talk to our PBX system. PBX is a system which handles all the calls, manages call routing, recording, music on hold and loads more. When you call within the digital network, the voice quality is a lot higher (we offer HD voice by default) and for internal calls this will be handled only by our servers. With calls to other VoIP networks this will be routed over the internet to the correct server to establish the connection. If you are calling someone with the old type of phone line (PSTN) this will be routed through our PSTN gateway into the old type of telecom networks.

    What about mobiles?

    We are very close to launching our “Cloud Mobiles” to offer even more complete service. Our cloud mobile phones are part of your phone system, able to be configured and changed on the go. These provide internal transfers via extension, secure mobile data, call recording and all the other features available on our Cloud Phones. Have any questions? Don’t hesitate to contact us via our email or call us on 0330 1224 420 


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